Verso Solutions Ltd - ITSM Software Vendors & Consultants Help Desk, Service Desk & Network Monitoring Solutions

Grow your IT service in 2009 with Verso Solutions & Serio IT Management Software

Out-of-the-Box Simplicity

Enables fast deployment of your incident and customer management.

Communication is King

Keep your customers informed, automatically, every step of the way, with our email and web tools.

Satisfy all your IT Reporting needs

Whatever your preferred flavour of reports, with SerioReports your favourite will be always at your fingertips:

  • Access to hundreds of ready-made reports
  • The ability to design you own using our reporting tools plugins

Mobilise your IT Service

Move Serio on to your PDA to get true mobility - work with or without an internet connection

Knowledge

White Papers

A Beginners Guide to Incident Management

Incident Management is often the first stop along the journey of ITIL based process implementation.  This whitepaper is aimed at new entrants to the world of ITIL who are wanting to establish best practice in Incident Management and provide a superior service for their customers.

Request Fulfilment Management - A New View In ITIL3

Managing requests from your customers for new services, documentation, new user setups and the raft of other things you may be asked to provide as part of a Service Desk function was something that was woefully neglected in previous versions of ITIL®. Finally V3 has elevated Request Fulfilment Management to being a process in its own right.

New in Blog

OK, it’s been a while

Firstly I have to apologise for my total lack of blog entries in recent months.  Each day I get a calendar reminder to write a blog entry, and each day of late I have clicked the “dismiss” button.
My only excuse is that life is busy, which cannot be bad, but it is not a good enough reason to neglect my website!

Serio 6 is coming

Serio 6 is coming, and you might be surprised at what it is going to offer you!

Things you may not know….

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

Sorry it’s been a while

Well, it’s been a while.  New Zealand has been basking in a lovely hot summer and I have to admit that I have been taking advantage of it.

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