Grow your IT service with Verso Solutions
& Serio IT Management Software
Enables fast deployment of your incident and customer management.
Keep your customers informed, automatically, every step of the way, with our email and web tools.
Whatever your preferred flavour of reports, with SerioReports your favourite will be always at your fingertips:
Move Serio on to your PDA to get true mobility - work with or without an internet connection
Serio ServiceDesk from Serio gives unrivalled support for ITIL® processes, including the ITIL® V3 lifecycle, without an exorbitant pricetag. A feature-rich system, including:
When you are looking for excellent Incident Management and want it NOW, Serio HelpDesk is just the answer:
Our network monitoring solutions:
Our ITIL-trained consultants are ready to show the way to best practice processes, with your toolset or ours:
Incident Management is often the first stop along the journey of ITIL based process implementation. This whitepaper is aimed at new entrants to the world of ITIL who are wanting to establish best practice in Incident Management and provide a superior service for their customers.
Managing requests from your customers for new services, documentation, new user setups and the raft of other things you may be asked to provide as part of a Service Desk function was something that was woefully neglected in previous versions of ITIL®. Finally V3 has elevated Request Fulfilment Management to being a process in its own right.
So you have decided it is time to move some of your services into that magical land we know as the cloud....should you be worried about how easy it is going to be for outsiders to get their hands on your data? The simple answer is “of course you should!”
But before you step away from the cloud, these risks are the same risks you face in your current in-house data stores. In many cases, particularly for the small and medium businesses (SMBs) who are looking to provide some of their services through this new medium, your data security will be improved with a move to the cloud.
Cloud computing is the real buzz in Service Management, there is lots of talk of “Cloud sourcing” your service desk as the next big thing. So is it really all it is cracked up to be?
Serio 6 is coming, and you might be surprised at what it is going to offer you!
My next few posts will be for Serio users. Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage. In the coming days I am going to explore some of the features you may not be aware of.
Our monthly e-zine comes full of great tips & ideas.
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