Verso ITSM Blog

Cloud computing is the real buzz in Service Management, there is lots of talk of “Cloud sourcing” your service desk as the next big thing.  So is it really all it is cracked up to be?

Serio 6 is coming, and you might be surprised at what it is going to offer you!

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

Apollo 13 by Gaming Works

Just what does ITIL “Compliant” mean when we are talking about Service Desk Software? In my opinion, absolutely nothing!

I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?

Continual Service Improvement is a crucial part of the ITIL lifecycle. Success of CSI requires metrics, but some organisations just don’t seem to know where to stop when gathering data.

This is something I have been thinking about for a while - having a husband working in Fleet maintenance and struggling with being able to provide an appropriate service to the end users has made me wonder why we keep the ITIL lifecycle tucked up in our little IT world. 

We are very pleased to launch our new website today, versosolutions.com was well overdue for a facelift, so we hope you like the new look.

The New Zealand IT Service Management Forum held its annual conference at the Wellington Convention Centre from May12-14.