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Apollo 13 by Gaming Works

I am a great proponent of ITIL simulation games, I have attended workshops at a number of conferences where these games, normally in a shortened version have been presented.  The premise is - in a very small nutshell - that you are put into a real-life situation and use ITIL processes to get the best end result you can.

Having attended a number of the different presentations, the one that made the biggest impression was the Apollo 13 game from Gaming Works.  Apart from the fact that building, launching and ultimately brining a rocket ship back to earth, albeit via simulation, really appeals to the Geek in me - the game really bought home the advantages that good design and application of Service Management principles can give you when dealing with unexpected events.

Rather than me trying to explain the game in long and boring detail, have a look at this video from Gaming Works, it will give you a better idea of the value of the game than I can put into words! 

If you are interested in running the simulation for your business, send us an email to and one of our consultants will be in touch.