Verso ITSM Blog

Cloud computing is the real buzz in Service Management, there is lots of talk of “Cloud sourcing” your service desk as the next big thing.  So is it really all it is cracked up to be?

I am always sceptical of the hype that goes around each new miracle in Service management, but I do feel that the cloud really does have something to offer....it brings the ability to utilise sophisticated Service Management tools into the realm of possibility for those small and medium businesses (SMBs) that could not have considered an investment in these, often very expensive, software solutions previously.
Now even a single person service desk can take advantage of the benefits of using a full service IT Service Management (ITSM) Toolset with no infrastructure outlay or setup costs.  This means that the smallest operations can readily use ITIL based processes with minimal set up and configuration effort.
Individual departments within larger corporations can also benefit from putting their service into the cloud, whereas previously they would, in all probability, have been tied to using whatever platform was being deployed in-house for service desk operations, they can now look for a solution that suits their unique needs and pay the minimal monthly costs to subscribe to the service.  No long term ties, no capital investment....a pretty easy sell to management.
moving to a world-class, Cloud-based service desk or help desk can:
• quickly reduce your costs
• improve your customer satisfaction immediately
• provide the means for your customers to solve their own issues using self-service tools
• Allow for simple and fast uptake of best practice in ITSM and ITIL processes
• dramatically reduce infrastructure costs associated with an in-house Service Desk application
• Allow for fast and highly cost-effective compliance regulatory requirements
• Achieve fast return on investment (ROI) through rapid deployment
We can offer you a free trial on our SerioPlus Service Desk so you can see the power of operating in the Cloud for yourself.  Just send an email to and we will get you up and running with SerioPlus.
Serio have an interesting blog on the Cloud here
Watch out for more information on service in the cloud as we explore security and other concerns about this operating environment.