Verso ITSM Blog

Well, it’s been a while.  New Zealand has been basking in a lovely hot summer and I have to admit that I have been taking advantage of it.

In a world outside of IT Service Management, my husband and I also grow avocados - summer is the time for harvest, so that has also kept us busy over the past couple of months, we recently took out a lease on a block of Kiwifruit as well, so that has been a steep learning curve as we come to grips with the work required - and I can tell you that it is a LOT of work - to keep the vines healthy and producing.
But it hasn’t been all summer fun and games over the past couple of months and the science of Service Management has still taken a key position in my day to day life.  As you may know, I am the Endorsement Officer on IPESC (International Publications Executive Subcommittee), a subcommittee of the ITSMFI Board.  At the end of last year we held elections for new officers and added three new members to our group, sadly farewelling three long-serving and hard working officers at the same time.  We recently met face-to-face for the first time in Los Angeles and had a very productive two day meeting discussing the future direction of IT Service Management publications.
Publications are now so much more than books...often books are not what our community is looking for to help them in the ITSM journeys - whitepapers, case studies, templates, presentations - these types of smaller publications can be so much more useful for someone working on the coalface of Service Management.  A lot of our time during the meeting was spent discussing just what type of publication we should be making available to ITSMF members around the globe. If you have any ideas of what you would find useful, drop me a line at or leave a comment on this blog.