Verso ITSM Blog

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

Serio Remote Desktop - you are probably aware that you can use Serio to take control of your customers’ desktops and quickly resolve issues remotely.  Serio requires that your customers are aware that you will be taking control and they need to click a button to allow that to happen.
But did you know that there is another version of the remote desktop tool designed for servers that does not require a response from a user? 
I was recently onsite with a customer and found that they were having to go into their (rather chilly and cramped) server room to work on the server consoles.  We installed the unattended version of the Serio Remote Desktop on all their servers and they are now able to do this work from the comfort of their own desks.  The remote desktop is an application which is included in all installations of Serio, there is not additional charge for its use, so have a look and see if it can make your job a bit easier.
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