Just what does ITIL “Compliant” mean when we are talking about Service Desk Software? In my opinion, absolutely nothing!
Verso ITSM Blog
IT Service Management Articles, tools & tips
Posted on 22 Jul, 2008 by Kirstie
I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?
Posted on 26 Jun, 2008 by Kirstie
Continual Service Improvement is a crucial part of the ITIL lifecycle. Success of CSI requires metrics, but some organisations just don’t seem to know where to stop when gathering data.
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