Verso ITSM Blog

Just what does ITIL “Compliant” mean when we are talking about Service Desk Software? In my opinion, absolutely nothing!

I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?

Continual Service Improvement is a crucial part of the ITIL lifecycle. Success of CSI requires metrics, but some organisations just don’t seem to know where to stop when gathering data.

This is something I have been thinking about for a while - having a husband working in Fleet maintenance and struggling with being able to provide an appropriate service to the end users has made me wonder why we keep the ITIL lifecycle tucked up in our little IT world. 

The New Zealand IT Service Management Forum held its annual conference at the Wellington Convention Centre from May12-14.