Head in the Right Direction with Expert Consultancy Services

Getting your IT Service Management processes designed, planning their implementation and getting the actual work done can be a very daunting prospect.  Verso Solutions has trained ITSM professionals ready and able to help you get it right first time.  All our consultants hold ITIL® qualifications and have extensive experience in implementing ITIL® processes in organisations of all sizes.

Maturity Assessments

Knowing where the current status of your processes sits maturity wise is important at all stages of the life of your ITSM project.

It is critical to get a measurement before implementing your new processes, so that you know exactly where you began.  Without a baseline measurement you will never be able to prove how far you have come.

During the life of your ITSM initiative you will need to keep assessing the current status of your process maturity as part of your continual Service Improvement process.
Verso Solutions is able to supply experienced consultants to undertake independent reviews of your processes.

Process Design

Regardless of the toolset you are using, Verso Solutions Consultants can work with you to design robust processes to suit your organisation.

We are experienced in implementing processes in organisations of all shapes and sizes.Whatever your needs, we are confident in our ability to help you create processes that will provide the benefits you are looking for in the form of increased customer satisfaction, decreased downtime and improved recovery times.

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ITIL® Awareness

Need to get everyone on the same page with their understanding of ITIL® and what it can do for the business?

A successful process implementation requires far more than the IT department to really work.  Management buy-in to the importance of the project is critical to its ongoing success.
One way of getting this buy-in is by conducting an awareness programme both within the IT team and in the wider business. 

Verso Solutions can deliver an awareness programme, perhaps in the form of an ITIL® simulation which will show the business just what a difference robust processes can make when applied to real life situations.

Our Clients Say:

“ The vendor-client relationship we have with Verso Solutions has been a key factor in our success to date. ”

New In Blog:

Things you may not know….

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

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