Grow your IT service in 2008 with Verso Solutions & Serio IT Management Software
Enables fast deployment of your incident and customer management.
Keep your customers informed, automatically, every step of the way, with our email and web tools.
Whatever your preferred flavour of reports, with SerioReports your favourite will be always at your fingertips:
Move Serio on to your PDA to get true mobility - work with or without an internet connection
Serio ServiceDesk from Serio gives unrivalled support for ITIL® processes, including the ITIL® V3 lifecycle, without an exorbitant pricetag. A feature-rich system, including:
When you are looking for excellent Incident Management and want it NOW, Serio HelpDesk is just the answer:
Our network monitoring solutions:
Our ITIL-trained consultants are ready to show the way to best practice processes, with your toolset or ours:
Incident Management is often the first stop along the journey of ITIL based process implementation. This whitepaper is aimed at new entrants to the world of ITIL who are wanting to establish best practice in Incident Management and provide a superior service for their customers.
Managing requests from your customers for new services, documentation, new user setups and the raft of other things you may be asked to provide as part of a Service Desk function was something that was woefully neglected in previous versions of ITIL®. Finally V3 has elevated Request Fulfilment Management to being a process in its own right.
I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?
Continual Service Improvement is a crucial part of the ITIL lifecycle. Success of CSI requires metrics, but some organisations just don’t seem to know where to stop when gathering data.
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