Unlock Your IT Potential With Serio Solutions

Serio’s powerful IT Service Management tools will allow you to provide a superior service to your customers - automated Reponses, comprehensive Self Service, knowledge management, SNMP network monitoring - everything you need to keep your customers happy and your IT services healthy is at your fingertips:

Serio Service Desk

A comprehensive IT Service Management toolset designed to support all phases of the ITIL® V3 lifecycle. Featuring:

  • Incident Management
  • Request Fulfilment Management
  • Problem Management
  • Change Management
  • Availability Management
  • Supplier Management
  • Service Level Management
  • And more...

With a full Configuration Management system designed to bring all your IT Service Management needs together Serio ServiceDesk can provide all the support you need to integrate ITIL® into your organisation.

Serio ServiceDesk

Serio HelpDesk

With ITIL® based Incident and Request Management, Serio HelpDesk is a good fit for smaller organisations or for larger businesses who want to get moving with some of the basic ITIL® processes.

  • Incident Management
  • Request Fulfilment Management
  • Service Level Management
  • Knowledge management
  • Full email support
  • SerioWeb Self Service Portal
  • And more...

The perfect stepping stone to a full IT Service Management System, with a straightfoward upgrade path to Serio ServiceDesk.

Serio HelpDesk

Serio CommandCentre

Real-time network status is just a click away with Serio CommandCentre. Using SNMP monitoring and SerioScript you are alerted to events as they occur and before they affect your customers.

Serio Command Centre can:

  • Log calls in response to events
  • SMS technicians for critical events
  • Take corrective action to automatically resolve errors
  • Improve the accuracy of your availability statistics
  • Measure the end user experience on Web based applications
  • And more...

Serio CommandCentre

Expand your service offerings with additional Serio Modules

Serio ServiceDesk and Serio HelpDesk come with all the features you need to provide outstanding customer service. But if you want to add even further to your service offerings you can look at our add-on modules:

  • Pocket Serio for Serio ServiceDesk

    Mobilise your support team with PocketSerio or PocketSerio-i. Put Serio on your PDA, allowing you to log calls and take actions while away from the office

  • Network discovery and license reconciliation for Serio HelpDesk

    Scan your network and import Configuration Items (CIs) directly into your Configuration Management Database. Serio can then reconcile your software licenses for you ensuring that you are meeting your legal licensing requirements. This module is included in Serio ServiceDesk.

Serio Modules

Our Clients Say:

“ One thing that we find remarkable is the quality of after sales support and service - it really is exemplary. We also get quarterly product updates so we benefit immediately as Serio continues to be developed, so we can in turn continue to extend the support offered by our own Helpdesk. ”

New In Blog:

The Service Catalogue - where to start

I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?

Read More >>