Feature Comparion

Serio HelpDesk Serio ServiceDesk
Incident Management included included
Problem Management included included
Change Management included included
Configuration Management/Asset Management optional included
SerioReports Reporting Package included included
SerioWeb customer self-service web portal included included
Customer service status web pages included included
Service Level Management (Service Level Agreements) included included
Customer satisfaction surveys included included
Active Directory Integration optional included
Automated escalation management optional included
PocketSerio not included optional
Supplier Management included included
Network and Device Monitoring not included optional
Configurable Actions included included
Knowledgebase Searching included included
Contract Management optional included
Configurable Actions included included
Network auditing and software license management optional optional
Email auto responder not included included
Callback & response management included included
Reminders included included
Scheduled Events included included
Computer-telephony integration (CTI) optional included
Remote Desktop optional optional

Our Clients Say:

“ We rate Serio very highly in terms of ease of use and functionality, and have found the Knowledgebase facilities extremely useful for our repeat calls. Having resolution information easily to hand is a great help. ”

New In Blog:

Things you may not know….

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

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