Feature Comparion

Serio HelpDesk Serio ServiceDesk
Incident Management included included
Problem Management included included
Change Management included included
Configuration Management/Asset Management optional included
SerioReports Reporting Package included included
SerioWeb customer self-service web portal included included
Customer service status web pages included included
Service Level Management (Service Level Agreements) included included
Customer satisfaction surveys included included
Active Directory Integration optional included
Automated escalation management optional included
PocketSerio not included optional
Supplier Management included included
Network and Device Monitoring not included optional
Configurable Actions included included
Knowledgebase Searching included included
Contract Management optional included
Configurable Actions included included
Network auditing and software license management optional optional
Email auto responder not included included
Callback & response management included included
Reminders included included
Scheduled Events included included
Computer-telephony integration (CTI) optional included
Remote Desktop optional optional

Our Clients Say:

“ The vendor-client relationship we have with Verso Solutions has been a key factor in our success to date. ”

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