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Here you will find whitepapers on ITIL® and IT Service Management topics along with papers related to the Serio Toolset, links to external organisations and news about upcoming events and happenings..
If there is something you would like our ITSM experts to write about, let us know and we will see what we can do for you.

White Papers

Over the coming months we will be writing in-depth papers covering a wide variety of ITSM topics.

Some of the current papers are:

See all White Papers >>

News

IPESC Election

Posted on April 24 2008

Our head consultant, Kirstie Magowan, was recently elected as the Endorsement Officer on the International Publications Executive Sub Committee (IPESC) of The IT Service Management Forum International (itSMFi).
This role centres around the assessment IT Service Management Publications with a view to giving them itSMFi endorsement.

Serio Release 5

Posted on April 24 2008

We are very pleased to announce the imminent release of Serio Service Management Toolset version 5.  This new release contains exciting new features, incorporating a number of new features aimed at supporting new processes from ITIL® V3.
Existing customers with valid service contracts will be offered the new release from the week beginning April 28.  If you want to book onsite consultant time to help with the configuration of new features, contact your account manager and we will organise this for you.  As always Serio updates are very easy to perform and full, easy to follow documentation will allow you to make use of the new features very quickly.

Our Clients Say:

“ One thing that we find remarkable is the quality of after sales support and service - it really is exemplary. We also get quarterly product updates so we benefit immediately as Serio continues to be developed, so we can in turn continue to extend the support offered by our own Helpdesk. ”

New In Blog:

The Service Catalogue - where to start

I don’t think there is anyone in the IT Service Management world who would argue the importance of the Service Catalogue, but just where do you start?

Read More >>