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Here you will find whitepapers on ITIL® and IT Service Management topics along with papers related to the Serio Toolset, links to external organisations and news about upcoming events and happenings..
If there is something you would like our ITSM experts to write about, let us know and we will see what we can do for you.

White Papers

Over the coming months we will be writing in-depth papers covering a wide variety of ITSM topics.

Some of the current papers are:

See all White Papers >>

News

SerioPlus - Free trial available now

Posted on July 28 2010

SerioPlus is now available for a free trial.  SerioPlus has put all the the outstanding features of our Serio Service Desk suite into the Cloud for a cost effective solution…

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Serio IT Service View - FREE download

Posted on September 11 2009

Serio’s new IT Service View works with your Windows servers using WMI for agent-less operation, it can also work with other types of devices such as hubs and routers using…

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Getting the best out of your training budget in difficult economic times

Posted on December 05 2008

ITIL and other IT Service Management training courses are expensive, and they take valued members of your team away for 3-5 days at a time.  Ask yourself what the reason…

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Serio Release 5

Posted on April 24 2008

We are very pleased to announce the imminent release of Serio Service Management Toolset version 5.  This new release contains exciting new features,…

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IPESC Election

Posted on April 24 2008

Our head consultant, Kirstie Magowan, was recently elected as the Endorsement Officer on the International Publications Executive Sub Committee (IPESC) of

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Our Clients Say:

“ The vendor-client relationship we have with Verso Solutions has been a key factor in our success to date. ”

New In Blog:

Things you may not know….

My next few posts will be for Serio users.  Serio is a powerful ITSM toolset and when I go onsite with customers I often realise that they are not using the tool to their full advantage.  In the coming days I am going to explore some of the features you may not be aware of.

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