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Serio IT Service View - FREE download

Posted on September 11 2009

Serio’s new IT Service View works with your Windows servers using WMI for agent-less operation, it can also work with other types of devices such as hubs and routers using SNMP. There are two versions of IT Service View, one totally free download and our professional version with added reporting, SLA configuration and other features to help monitor availability and downtime.  Check out the features and download the product here

Getting the best out of your training budget in difficult economic times

Posted on December 05 2008

ITIL and other IT Service Management training courses are expensive, and they take valued members of your team away for 3-5 days at a time.  Ask yourself what the reason is for investing in this training. Is it simply to give your staff ITIL qualifications, which are very valuable to the individual, particularly when looking for new employment...or are you really wanting to make a difference to your organisation by improving your service management processes?
If it is the latter, then you may well find that you will get better value for your organisation by running an ITIL simulation both for members of the IT team and for management.
In a one day simulation your team can learn ITIL basic theory - achieving all the traditional organisation objectives for ITIL training. Involving members of your management team is an effective way of gaining buy-in and management commitment.
The Apollo 13 simulation from Gaming Works is an excellent 1 day workshop where participants can be involved in planning, building, launching and bringing the Apollo 13 Spaceship back safely to earth. The subject of the simulation is interesting and realistic. Have a look at a video about the game here.
If you are interested in discussing the possibility of running the Apollo 13 game in your organisation, send an email to and one of our consultants will get in touch to discuss the details.

Serio Release 5

Posted on April 24 2008

We are very pleased to announce the imminent release of Serio Service Management Toolset version 5.  This new release contains exciting new features, incorporating a number of new features aimed at supporting new processes from ITIL® V3.
Existing customers with valid service contracts will be offered the new release from the week beginning April 28.  If you want to book onsite consultant time to help with the configuration of new features, contact your account manager and we will organise this for you.  As always Serio updates are very easy to perform and full, easy to follow documentation will allow you to make use of the new features very quickly.

IPESC Election

Posted on April 24 2008

Our head consultant, Kirstie Magowan, was recently elected as the Endorsement Officer on the International Publications Executive Sub Committee (IPESC) of The IT Service Management Forum International (itSMFi).
This role centres around the assessment IT Service Management Publications with a view to giving them itSMFi endorsement.